Welcome to TCF Info

This section will help you establish quality procedures and audit existing practices to ensure your business is working to best practice principles in the fair treatment of customers. In response to market research carried out amongst over 300 mortgage advisers into their understanding of TCF and principle based regulation, we have developed practical, user-friendly tips, tools and checklists to address respondents key concerns around implementation and record keeping.

In a booklet published in October 2012 "Journey to the FCA", they explained that in their approach to supervision they will "be looking for firms to base their business model, their culture, and how they run the business, on the foundation of fair treatment of customers as set out in the Treating Customers Fairly (TCF) initiative."

How TCF Info can help you

• Many businesses already comply with their regulatory requirements, but the FCA will require you to demonstrate this through your record keeping and procedures, this has become even more important since the MMR has been implemented. Our plain English guides, checklists, tips and tools will help you understand and implement best practice procedures with minimum fuss.
• You can download useful material for own-branding and/or staff training – for free!
• By understanding and implementing best practice procedures you’re less likely to fall short of the FCA’s expectations and also those of lenders now implementing quality metrics.
• In many cases, these best practice procedures make good business sense and will lead to increased customer loyalty – and customers treated fairly are more likely to introduce friends seeking mortgages.